Privacy policy

1. Introduction

This Privacy Policy explains how akiirra.com (“akiirra.com,” “we,” “us” or “our”) collects, uses, discloses, stores and protects personal information when you:

• Visit https://akiirra.com;

• Browse or purchase our Products;

• Create or use a customer account;

• Contact customer service;

• Request a return or refund;

• Subscribe to marketing communications;

• Submit a review or other content;

• Otherwise interact with our Website or Services.

For the purposes of applicable privacy law, akiirra.com is generally the business or data controller responsible for the personal information described in this policy, except where another organisation independently determines how it processes your information.

Please read this Privacy Policy carefully. If you do not agree with our privacy practices, you should avoid providing optional personal information and discontinue use of the Website where necessary.

2. Contact Information

For privacy questions, requests or complaints, contact:

Company/Brand Name: akiirra.com
Website: https://akiirra.com
Email: hello@akiirra.com
Telephone: +1 770-599-4731
Postal Address: 830 CREW ST SW APT 304, ATLANTA, GA 30315-1547, United States

When contacting us about privacy, use the subject line:

Privacy Request – akiirra.com

3. What Is Personal Information?

“Personal information” means information that identifies, relates to, describes, can reasonably be linked with or could reasonably be used to identify an individual or household.

Personal information does not generally include:

• Information that has been lawfully made public;

• Information that has been aggregated;

• Information that has been de-identified so that it cannot reasonably be connected with an individual;

• Information excluded from the definition under applicable law.

The precise definition may vary depending on the law that applies where you live.

4. Personal Information We Collect

The information we collect depends on how you interact with our Website and Services.

Contact Information

We may collect:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Country or region;

• Other contact information you provide.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Products viewed or purchased;

• Product size, color and quantity;

• Shopping cart contents;

• Order number;

• Order date;

• Order status;

• Purchase amount;

• Discounts and promotional codes;

• Billing information;

• Delivery method;

• Tracking information;

• Return, exchange and refund information;

• Customer service communications;

• Information concerning damaged, missing or incorrect items.

Payment Information

Payments may be processed by Shopify, Shopify Payments or another payment provider.

Depending on the payment method, the payment provider may collect:

• Payment card number;

• Expiration date;

• Security code;

• Billing address;

• Bank or payment-account details;

• Payment authentication information;

• Transaction identifiers;

• Payment status.

We generally receive payment confirmation, transaction identifiers and limited payment details rather than complete payment-card information.

Payment providers process personal information according to their own legal obligations and privacy policies.

Customer Account Information

If you create a customer account, we may collect:

• Name;

• Email address;

• Password or authentication information;

• Saved delivery addresses;

• Order history;

• Account preferences;

• Customer account activity.

Passwords are generally managed through the Shopify platform or related authentication services. We do not intend to view your password in readable form.

Customer Service Information

When you contact us, we may collect:

• The content of your message;

• Your contact information;

• Order information;

• Complaint details;

• Return or refund requests;

• Photographs of Products, packaging or shipping labels;

• Records of our communications;

• Any other information you voluntarily provide.

Please do not send Social Security numbers, government identification documents, complete payment-card numbers, health information or other highly sensitive information unless we specifically request it for a lawful and necessary purpose.

Website and Device Information

When you visit the Website, we and our service providers may automatically collect:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• Language settings;

• Time zone;

• Approximate location derived from an IP address;

• Cookie and device identifiers;

• Referring website;

• Pages and Products viewed;

• Search terms;

• Links clicked;

• Shopping cart activity;

• Checkout activity;

• Date and time of visits;

• Website interactions;

• Error and performance information.

Marketing Information

If you subscribe to or interact with marketing communications, we may collect:

• Email address;

• Telephone number, if SMS marketing is offered;

• Marketing preferences;

• Subscription date;

• Unsubscribe date;

• Message delivery status;

• Email opens and link clicks;

• Interaction with promotions;

• Advertising engagement information.

Reviews and User Content

If reviews or other public-submission features are available, we may collect:

• Display name;

• Review text;

• Rating;

• Photographs or videos;

• Product information;

• Date of submission;

• Other content you choose to publish.

Information submitted through a public review feature may be visible to other Website visitors. Do not include information you want to keep private.

Fraud Prevention and Security Information

We may collect or generate information used to protect customers and our business, such as:

• IP address;

• Device and browser information;

• Login activity;

• Transaction patterns;

• Payment verification results;

• Failed payment information;

• Delivery inconsistencies;

• Fraud and risk indicators;

• Records of suspected misuse.

Information You Provide Voluntarily

We may collect other information you choose to provide through:

• Surveys;

• Promotions;

• Giveaways;

• Product enquiries;

• Customer feedback;

• Social media interactions;

• Other Website forms.

5. Sources of Personal Information

We may collect personal information from the following sources:

Directly from You

For example, when you:

• Place an order;

• Create an account;

• Contact customer service;

• Request a return or refund;

• Subscribe to marketing;

• Submit a review;

• Complete a form.

Automatically from Your Device

We may collect information through:

• Cookies;

• Pixels;

• Tags;

• Local storage;

• Server logs;

• Software development kits;

• Similar tracking or storage technologies.

From Shopify

Shopify may provide information necessary to operate the store, process orders, maintain accounts, detect fraud and provide ecommerce services.

From Payment Providers

Payment providers may provide transaction status, payment verification, fraud indicators and limited payment information.

From Delivery and Fulfillment Providers

Carriers, warehouses and fulfillment partners may provide:

• Delivery status;

• Tracking information;

• Delivery confirmation;

• Address correction information;

• Lost or damaged parcel information;

• Return-delivery information.

From Marketing and Analytics Providers

Subject to applicable law and your privacy choices, advertising, analytics and social media providers may give us information about Website visits, advertising interactions and campaign performance.

From Other Lawful Sources

We may receive information from fraud-prevention providers, public sources, referral partners or other third parties where legally permitted.

6. How We Use Personal Information

We may use personal information for the following purposes.

Providing the Website

We use information to:

• Display Website content;

• Maintain shopping-cart functions;

• Remember preferences;

• Support account login;

• Operate checkout;

• Maintain Website security;

• Diagnose technical errors.

Processing Orders

We use information to:

• Receive and verify orders;

• Process payments;

• Confirm transactions;

• Prepare Products for shipment;

• Arrange delivery;

• Send order and shipping updates;

• Manage cancellations;

• Process returns and refunds.

Customer Service

We use information to:

• Respond to questions;

• Provide product or sizing assistance;

• Investigate delivery issues;

• Handle complaints;

• Manage returns and refunds;

• Resolve payment or account problems.

Personalization

Subject to applicable law and your choices, we may use information to:

• Remember your preferences;

• Recommend relevant Products;

• Personalize Website content;

• Display recently viewed Products;

• Improve your shopping experience.

Marketing

Where permitted, we may use information to:

• Send promotional emails or messages;

• Inform you about Products and offers;

• Measure engagement with marketing;

• Manage promotions;

• Avoid sending messages after you opt out.

Advertising and Analytics

Subject to applicable law and your privacy choices, we may use information to:

• Understand Website traffic;

• Measure advertising performance;

• Create advertising audiences;

• Display advertisements that may be more relevant;

• Understand how customers interact with the Website;

• Improve Product presentation and marketing campaigns.

Security and Fraud Prevention

We may use information to:

• Verify transactions;

• Protect customer accounts;

• Detect suspicious activity;

• Prevent fraud and chargeback abuse;

• Protect our Website and systems;

• Investigate security incidents;

• Enforce our Terms of Service.

Legal and Regulatory Compliance

We may use and retain information to:

• Maintain tax and accounting records;

• Respond to valid legal requests;

• Comply with court orders;

• Meet consumer protection obligations;

• Comply with data protection requirements;

• Establish, exercise or defend legal claims;

• Enforce contractual rights.

Business Administration

We may use information to:

• Maintain business records;

• Audit transactions;

• Improve Products and Services;

• Train customer service personnel;

• Monitor service-provider performance;

• Plan and manage business operations.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Website.

A cookie is a small file placed on a browser or device. Similar technologies may include pixels, tags, local storage and software development kits.

Strictly Necessary Cookies

These technologies are necessary to provide functions requested by you, including:

• Maintaining a shopping cart;

• Operating checkout;

• Processing payments;

• Supporting customer accounts;

• Maintaining security;

• Detecting fraud;

• Remembering privacy preferences.

Blocking strictly necessary cookies may prevent important Website functions from working.

Functional Cookies

Functional cookies may:

• Remember language or regional preferences;

• Remember display choices;

• Support enhanced Website features;

• Make browsing more convenient.

Analytics Cookies

Analytics technologies may help us:

• Count Website visits;

• Understand page performance;

• Identify technical errors;

• Measure how visitors use the Website;

• Improve navigation and content.

Advertising Cookies

Subject to your choices, advertising technologies may:

• Measure advertising effectiveness;

• Limit repeated advertisements;

• Create advertising audiences;

• Understand interactions with advertisements;

• Display advertising based on browsing activity.

Managing Cookies

You may be able to manage non-essential cookies through:

• Our cookie banner;

• A “Privacy Preferences” link;

• A “Your Privacy Choices” link;

• Browser settings;

• Device settings;

• Legally recognised opt-out signals.

Blocking or deleting cookies may affect certain Website functions.

8. Shopify

Our online store is hosted by Shopify.

Shopify provides ecommerce infrastructure that helps us:

• Operate the Website;

• Maintain checkout;

• Process orders;

• Support customer accounts;

• Prevent fraud;

• Manage payments;

• Provide analytics and other services.

When Shopify processes customer personal information on our behalf, it generally acts as a service provider or processor under its applicable agreements.

When you independently use a Shopify consumer service, such as Shop or Shop Pay, Shopify may act as an independent business or data controller and process information according to its own terms.

For more information, review the Shopify Consumer Privacy Policy.

9. Shopify Network Intelligence

If Shopify Network Intelligence or related Enhanced Services are enabled for our store, Shopify may use information about interactions with our store together with information from other Shopify merchants and services.

This processing may help us and Shopify:

• Provide more personalized shopping experiences;

• Improve Shopify services;

• Understand Website and advertising performance;

• Provide more relevant advertising;

• Detect fraud and improve security.

Depending on applicable law, this activity may constitute targeted advertising, sharing or another regulated use of personal information.

Where required, you may opt out through our cookie banner, data-sharing opt-out page, Global Privacy Control or Shopify privacy controls.

If Shopify Network Intelligence is not enabled, this section will apply only to the extent relevant to services actually used by our store.

10. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

If SMS marketing is available, you may opt out by following the instructions in the message, such as replying STOP.

You may also contact hello@akiirra.com to update your marketing preferences.

Opting out of marketing does not prevent us from sending necessary transactional communications, including:

• Order confirmations;

• Payment notices;

• Shipping updates;

• Return and refund communications;

• Account security notices;

• Responses to customer service enquiries.

We may retain limited suppression-list information to ensure that your opt-out request continues to be respected.

11. How We Disclose Personal Information

We may disclose personal information to the following recipients where necessary.

Shopify

We disclose information to Shopify to host and operate our online store and provide ecommerce services.

Payment Providers

We disclose transaction information to payment processors, banks, card networks and payment services to process payments, refunds and disputes.

Delivery and Fulfillment Providers

We disclose names, addresses, contact details and order information to:

• Postal services;

• Delivery carriers;

• Warehouses;

• Fulfillment partners;

• Suppliers involved in fulfilling an order.

Technology and Security Providers

We may disclose information to providers of:

• Website hosting;

• Cloud storage;

• Account authentication;

• Cybersecurity;

• Fraud prevention;

• Technical support;

• Error monitoring.

Analytics and Advertising Providers

Subject to applicable law and your choices, we may disclose device, browsing and transaction-related information to analytics, social media and advertising providers.

Some privacy laws may define certain advertising-related disclosures as a “sale” or “sharing” of personal information even when no money is exchanged.

Customer Service Providers

We may disclose information to providers that assist with customer enquiries, reviews, returns, email delivery or other support functions.

Professional Advisers

We may disclose information to:

• Accountants;

• Auditors;

• Lawyers;

• Insurers;

• Tax advisers;

• Other professional consultants.

Government and Legal Recipients

We may disclose information where reasonably necessary to:

• Comply with applicable law;

• Respond to a valid court order or subpoena;

• Cooperate with lawful government requests;

• Investigate fraud or unlawful activity;

• Protect customers, our business or another person;

• Establish, exercise or defend legal claims.

Business Transactions

Personal information may be disclosed as part of a genuine:

• Merger;

• Acquisition;

• Financing;

• Reorganisation;

• Sale of assets;

• Transfer of the business;

• Bankruptcy or similar proceeding.

Any recipient will be expected to handle the information according to applicable law.

12. Sale, Sharing and Targeted Advertising

We do not sell personal information for money in the ordinary meaning of “sell.”

However, certain advertising, analytics or Shopify Enhanced Services may involve disclosures that are legally defined as:

• Sale of personal information;

• Sharing of personal information;

• Targeted advertising;

• Cross-context behavioural advertising.

Depending on your location, you may have the right to opt out.

Where required, you may exercise this right through:

• Our cookie or privacy-preference tool;

• A “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link;

• A recognised browser-based opt-out signal;

• Emailing hello@akiirra.com.

We do not knowingly sell or share the personal information of individuals under 16 without the affirmative authorisation required by law.

13. Global Privacy Control

Global Privacy Control, or GPC, is a browser-based signal that communicates a privacy preference.

Where applicable law requires us to recognise GPC, and where our Shopify privacy settings are properly configured, we will treat a valid GPC signal as a request to opt out of:

• Sale of personal information;

• Sharing of personal information;

• Targeted advertising.

The signal generally applies to the browser and device from which it is sent. You may need to enable it separately on each browser and device.

If you are logged into an account, we may apply the preference more broadly where technically possible and legally required.

14. Categories of Personal Information

Depending on how you use the Website, we may collect the following categories of personal information:

Identifiers

Examples include:

• Name;

• Email address;

• Telephone number;

• Postal address;

• IP address;

• Account identifiers;

• Device identifiers.

Customer and Commercial Records

Examples include:

• Billing and delivery information;

• Products purchased or considered;

• Order history;

• Returns;

• Refunds;

• Customer service records.

Payment-Related Information

Examples include:

• Transaction identifiers;

• Payment status;

• Limited payment-method details;

• Billing information.

Complete payment credentials are generally collected by payment providers rather than directly stored by us.

Internet and Electronic Activity

Examples include:

• Browsing activity;

• Page views;

• Search activity;

• Shopping-cart activity;

• Interactions with Website content;

• Advertising engagement.

Approximate Location

We may derive a general city, state, region or country from an IP address.

We do not intend to collect precise GPS location unless a feature clearly requests it and appropriate notice or consent is provided.

Audio, Visual or Similar Information

Examples may include:

• Product photographs submitted for a return;

• Images included in customer reviews;

• Customer service call recordings, if calls are recorded after appropriate notice.

Inferences

Subject to applicable law, we may create limited inferences about:

• Product interests;

• Shopping preferences;

• Likely marketing interests.

Sensitive Personal Information

We may process limited sensitive information necessary to provide the Services, such as:

• Account login credentials;

• Payment-related information handled by payment providers;

• Information needed to detect security incidents.

We do not use sensitive personal information to infer characteristics about you unless we clearly disclose the practice and obtain any required consent.

15. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution requirements.

Our general retention criteria include:

• Order and transaction records: generally retained for up to seven years, or longer where required for tax, accounting, legal claims or regulatory compliance;

• Customer account information: retained while the account is active and for a reasonable period after closure;

• Customer service records: generally retained for up to three years after resolution, unless connected to an ongoing transaction or dispute;

• Return and refund records: generally retained with the related transaction records;

• Marketing information: retained until you unsubscribe, withdraw consent or the information is no longer needed;

• Suppression records: limited information may be retained as long as necessary to respect an opt-out;

• Security and fraud records: retained for a reasonable period based on risk, legal requirements and the nature of the incident;

• Cookies and online identifiers: retained according to the cookie’s lifespan or the relevant provider’s settings;

• Legal claims: retained until the applicable limitation period and related proceedings have ended.

We may delete, anonymize or securely restrict information when it is no longer needed.

Shopify and independent service providers may apply their own documented retention requirements.

16. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from:

• Unauthorised access;

• Unlawful disclosure;

• Loss;

• Misuse;

• Alteration;

• Destruction.

Safeguards may include:

• Access controls;

• Account authentication;

• Secure connections;

• Payment-provider security measures;

• Service-provider agreements;

• Data minimisation;

• System monitoring;

• Incident-response procedures.

No online system or transmission method can be guaranteed to be completely secure.

You can help protect your information by:

• Using a unique password;

• Keeping account credentials confidential;

• Avoiding untrusted devices and networks;

• Contacting us if you suspect unauthorised activity.

17. Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

• Confirm whether we process your personal information;

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Obtain a portable copy of certain information;

• Opt out of sale or sharing;

• Opt out of targeted advertising;

• Opt out of certain profiling;

• Limit certain uses of sensitive personal information;

• Withdraw consent;

• Object to certain processing;

• Appeal a decision concerning a privacy request;

• Receive equal service and not be discriminated against for exercising privacy rights.

These rights are not absolute. Applicable law may allow or require us to retain certain information, including information needed to:

• Complete a transaction;

• Maintain tax and accounting records;

• Detect fraud;

• Protect security;

• Exercise legal rights;

• Comply with legal obligations.

18. How to Submit a Privacy Request

To exercise an applicable privacy right, contact:

Email: hello@akiirra.com
Telephone: +1 770-599-4731
Email subject: Privacy Request – akiirra.com

Please provide:

• Your full name;

• The email address associated with your account or order;

• The right you wish to exercise;

• The state or country in which you live;

• Enough information to identify the relevant records.

Do not send a complete Social Security number, payment-card number or government identification document in your initial request.

19. Verification of Privacy Requests

Before completing certain requests, we may need to verify your identity.

Verification may involve:

• Confirming your email address;

• Confirming order details;

• Confirming account information;

• Requesting additional information reasonably necessary to prevent unauthorised disclosure or deletion.

The level of verification will depend on the nature and sensitivity of the request.

If we cannot reasonably verify your identity, we may be unable to complete the request. We will explain the reason where required.

20. Authorized Agents

Where permitted by law, you may appoint an authorized agent to submit a privacy request on your behalf.

We may require:

• Written permission signed by you;

• Proof of the agent’s authority;

• Direct identity verification;

• Confirmation that you authorized the request.

An agent with valid legal authority, such as a power of attorney, may provide the appropriate documentation.

21. Appeals

If we deny a privacy request and applicable law provides an appeal right, you may appeal by emailing:

hello@akiirra.com

Use the subject line:

Privacy Request Appeal

Explain why you believe our decision should be reconsidered.

We will review the appeal and respond within the period required by applicable law.

22. California Privacy Rights

If the California Consumer Privacy Act and California Privacy Rights Act apply to our processing, California residents may have the right to:

• Know the categories and specific pieces of personal information collected;

• Know the categories of sources;

• Know the purposes for collection, use, sale or sharing;

• Know the categories of third parties receiving information;

• Request deletion;

• Request correction;

• Opt out of sale or sharing;

• Limit certain uses of sensitive personal information;

• Receive equal treatment when exercising privacy rights.

We do not offer financial incentives in exchange for personal information unless a separate notice explains the material terms.

A California resident may use an authorized agent as described above.

23. Other United States Privacy Rights

Residents of states with applicable comprehensive privacy laws may have rights concerning:

• Access;

• Correction;

• Deletion;

• Portability;

• Targeted advertising;

• Sale of personal data;

• Certain profiling;

• Sensitive personal data;

• Appeals.

We will process qualifying requests according to the law applicable to the requester.

Rights and exceptions vary between states, and not every right applies in every circumstance.

24. International Visitors

If you visit from outside the United States, your personal information may be transferred to and processed in the United States, Canada and other countries where Shopify or our service providers operate.

These countries may have privacy laws different from those in your country.

Where required, we use or rely on legally recognised transfer mechanisms, contractual protections or adequacy decisions.

25. EEA, UK and Swiss Visitors

If the European Economic Area, United Kingdom or Swiss data protection laws apply, we may process personal information under the following legal bases:

• Contract: to process orders, payments, deliveries, returns and customer accounts;

• Legal obligation: to maintain legally required records and respond to lawful requests;

• Legitimate interests: to operate and improve the Website, prevent fraud, protect security and provide customer service;

• Consent: for certain marketing, advertising, cookies or optional processing.

Where we rely on legitimate interests, those interests include:

• Operating an efficient online store;

• Protecting customers and our business;

• Improving Website performance;

• Understanding customer needs;

• Preventing fraud and misuse.

You may have rights to access, correct, erase, restrict, object, receive portable data, withdraw consent and complain to a supervisory authority.

If we are legally required to appoint a local representative or data protection officer, the applicable contact details must be added to this policy.

26. Automated Processing

We may use automated systems to:

• Detect potentially fraudulent transactions;

• Assess payment or security risks;

• Recommend Products;

• Personalize content;

• Measure advertising.

We do not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects without appropriate safeguards.

Where applicable law grants a right relating to automated decisions, you may request further information, human review or another available remedy.

27. Children’s Privacy

Our Website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information to us, contact hello@akiirra.com. We will review the matter and take appropriate deletion or protective action.

Individuals under the age of legal majority should use the Website only with the involvement of a parent or guardian.

We do not knowingly sell or share personal information belonging to individuals under 16 without the affirmative authorization required by applicable law.

28. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms or services.

We do not control the privacy practices of independent third parties.

When you leave our Website or use an independent third-party service, review that party’s privacy policy before providing personal information.

A link does not necessarily mean we endorse the third party’s privacy or security practices.

29. Social Media

If you interact with us through a social media platform, the platform may collect and process information according to its own privacy policy.

Information you make public on social media may be visible to us and other users.

Do not publish sensitive personal information in a public social media post. For order assistance, contact us privately and provide only the information necessary to locate the order.

30. Do Not Track Signals

Some browsers provide a “Do Not Track” setting.

Because there is not one universally accepted standard for responding to every Do Not Track signal, the Website may not respond to traditional Do Not Track settings in all circumstances.

Where applicable law requires recognition of Global Privacy Control or another approved universal opt-out mechanism, we will process that signal as described in this policy.

31. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our Services;

• Shopify settings;

• Installed applications;

• Advertising or analytics practices;

• Service providers;

• Legal requirements;

• Business operations.

The updated policy will be posted with a revised “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before making a material change.

32. Complaints

If you have concerns about our privacy practices, contact us first at:

hello@akiirra.com

We will review the complaint and respond within the period required by applicable law.

Depending on where you live, you may also submit a complaint to:

• Your state attorney general;

• The California Privacy Protection Agency;

• The Federal Trade Commission;

• A data protection authority in your country;

• Another competent privacy regulator.

Contacting us does not prevent you from exercising any right to contact a regulator.

33. Contact Us

For privacy questions or requests, contact:

akiirra.com
Email: hello@akiirra.com
Telephone: +1 770-599-4731
Postal Address: 830 CREW ST SW APT 304, ATLANTA, GA 30315-1547, United States