Terms of service

1. Introduction

Welcome to akiirra.com.

These Terms of Service (“Terms”) govern your access to and use of the akiirra.com website, including any products, content, features and services made available through the website.

In these Terms:

  • “akiirra.com,” “we,” “us” and “our” refer to the operator and seller associated with akiirra.com;

  • “Website” refers to akiirra.com and its related pages;

  • “Customer,” “you” and “your” refer to anyone who accesses the Website, creates an account or places an order;

  • “Products” refers to the clothing, accessories and other items offered through the Website;

  • “Services” refers to the Website, online store, customer service and related functions provided by us.

Our online store is hosted by Shopify, which provides the ecommerce technology that allows us to display and sell our Products. Unless expressly stated otherwise, your purchase contract is with akiirra.com and not with Shopify.

Please read these Terms carefully before using the Website or placing an order.

2. Agreement to These Terms

By accessing the Website, creating an account or placing an order, you agree to comply with these Terms.

When you place an order, you also agree to the policies presented or linked during checkout, including our:

  • Return and Refund Policy;

  • Privacy Policy;

  • Shipping Policy;

  • Any product-specific or promotional terms disclosed before purchase.

If you do not agree with these Terms, you should not place an order or continue using the Website.

The version of these Terms displayed when you place an order will normally apply to that order.

Nothing in these Terms limits any mandatory rights available to you under applicable consumer protection law.

3. Our Contact Information

The Website is operated under the following name:

Company/Brand Name: akiirra.com
Website: https://akiirra.com
Email: hello@akiirra.com
Telephone: +1 770-599-4731
Business Address: 830 CREW ST SW APT 304, ATLANTA, GA 30315-1547, United States

Questions about these Terms, our Products or an order may be sent to the contact information above.

4. Eligibility

To place an order through the Website, you must:

  • Be at least 18 years old or the age of legal majority where you live;

  • Have the legal capacity to enter into a binding agreement;

  • Provide accurate and complete information;

  • Use a payment method you are legally authorised to use.

If you are under the age of legal majority, you may use the Website only with the involvement and permission of a parent or legal guardian.

By placing an order for another person, you confirm that you have their permission to provide the relevant information and arrange delivery.

Our Website is not directed at children under 13.

5. Personal and Household Purchases

Our Products are primarily offered to consumers for personal and household use.

Unless we agree otherwise in writing, you may not purchase Products for:

  • Commercial resale;

  • Distribution;

  • Export in violation of applicable law;

  • Use in a fraudulent business operation;

  • Any unlawful commercial purpose.

We may apply reasonable quantity limits where necessary to protect product availability, prevent fraud or enforce the terms of a promotion.

If you are interested in a wholesale or commercial purchase, contact us before placing the order.

6. Customer Accounts

Certain Website features may allow or require you to create a customer account.

When creating or using an account, you agree to:

  • Provide accurate and current information;

  • Keep your account details updated;

  • Maintain the confidentiality of your login information;

  • Use a strong and secure password;

  • Notify us promptly about suspected unauthorised access;

  • Accept responsibility for activity resulting from your failure to protect your account credentials.

You must not:

  • Create an account using another person’s identity without permission;

  • Use false or misleading information;

  • Transfer or sell your account;

  • Use an account for fraud or unlawful activity;

  • Attempt to access another customer’s account.

We may temporarily restrict an account if reasonably necessary to investigate suspected fraud, unauthorised activity or a security incident.

Contact hello@akiirra.com if you believe your account has been compromised.

7. Product Information

We make reasonable efforts to present accurate product information, including:

  • Product descriptions;

  • Images;

  • Available colors;

  • Sizes;

  • Measurements;

  • Materials;

  • Care information;

  • Prices;

  • Availability.

However, please consider the following:

  • Colors may appear differently depending on your device and display settings;

  • Measurements may vary slightly because of the measurement method;

  • Fit may vary between products, designs and manufacturers;

  • Packaging may differ from the images shown;

  • Minor production variations may occur.

Please review the full product description and size information before placing an order.

Reasonable screen or measurement differences do not permit us to deliver a materially different Product. Products must still correspond to their descriptions and satisfy applicable legal requirements.

If you have a question about sizing, materials or another product feature, contact us before ordering.

8. Product Care

Customers should follow the care instructions provided on the product page, packaging or garment label.

Damage caused by improper washing, drying, ironing, storage, alteration or use may not qualify as a product defect.

This does not affect your rights if the care information was inaccurate or the Product was defective when delivered.

9. Product Availability

All Products are subject to availability.

Placing a Product in your shopping cart does not reserve it. A Product may become unavailable before you complete checkout or before we accept the order.

If a Product becomes unavailable after payment:

  • We will notify you;

  • We will not substitute a materially different Product without your permission;

  • We will cancel the unavailable item;

  • We will issue the applicable refund.

Any approved refund will be returned to the original payment method and is expected to reach your payment account within 7 business days.

10. Placing an Order

To place an order, you will generally need to:

  1. Select a Product;

  2. Choose the available size, color and quantity;

  3. Add the Product to your shopping cart;

  4. Review the shopping cart;

  5. Provide contact, billing and delivery information;

  6. Select an available shipping method;

  7. Review the price, taxes and applicable charges;

  8. Select a payment method;

  9. Review the order;

  10. Submit the order using the final checkout button.

You are responsible for checking your order before submitting it.

Please confirm that the following information is correct:

  • Product;

  • Size;

  • Color;

  • Quantity;

  • Delivery address;

  • Email address;

  • Telephone number;

  • Payment details.

Contact us immediately if you discover an error after submitting the order. We will try to assist, but changes cannot be guaranteed after processing or shipment has begun.

11. Order Acknowledgement

After you submit an order, we may send an automatic order acknowledgement.

The acknowledgement confirms that we received your order. It does not necessarily mean that the order has been accepted.

We may review:

  • Product availability;

  • Payment authorisation;

  • Delivery information;

  • Fraud and security indicators;

  • Quantity restrictions;

  • Pricing and product-information errors.

12. Contract Formation

A binding sales contract is formed when we send an email confirming that the order has been accepted or shipped, whichever occurs first.

Before acceptance, we may decline or cancel an order for a reasonable reason, including:

  • A Product is unavailable;

  • Payment cannot be authorised;

  • The delivery address cannot be verified;

  • We cannot deliver to the selected location;

  • We identify an obvious pricing or product-information error;

  • We reasonably suspect fraud or unauthorised activity;

  • A purchase or promotional limit has been exceeded;

  • The transaction would violate applicable law;

  • The order cannot be fulfilled within the stated shipping period.

If we cancel an order after taking payment, we will issue a refund to the original payment method.

The refund is expected to reach your payment account within 7 business days after the cancellation is approved.

13. Refusal of Orders

We reserve the right to refuse an order before acceptance where reasonably necessary.

We will not refuse an order for an unlawful discriminatory reason.

If only part of an order is unavailable, we may:

  • Contact you for instructions;

  • Ship the available items and refund the unavailable items;

  • Cancel the entire order if partial fulfillment would not be reasonable.

We will not replace an unavailable Product with a materially different item unless you expressly agree.

14. Prices

Product prices are displayed on the Website.

The total amount payable will be shown before you submit the order and may include:

  • Product prices;

  • Sales tax;

  • Shipping charges;

  • Discounts;

  • Customs or import charges collected at checkout;

  • Other charges clearly disclosed before payment.

Prices may change at any time before an order is accepted. A price change will not normally affect an order that has already been accepted.

The applicable currency will be displayed during checkout.

If your payment provider converts currencies, it may apply its own exchange rate or fee. Those charges are controlled by the payment provider.

15. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If we discover a pricing error before accepting an order, we may:

  • Notify you of the correct price;

  • Ask whether you wish to proceed;

  • Cancel the affected order.

If an incorrect price was obvious and could reasonably have been recognised as an error, we may cancel the affected order even after sending an acknowledgement, subject to applicable law.

If payment has already been collected, we will refund the amount paid. The refund is expected to reach the original payment account within 7 business days after approval.

We will not use a minor or non-obvious pricing error as an unreasonable basis for cancelling an accepted order.

16. Taxes

Applicable sales tax may be calculated and collected during checkout based on factors such as:

  • Delivery destination;

  • Product type;

  • Applicable tax rules;

  • The sales channel used;

  • Information supplied by the customer.

Customers remain responsible for any taxes that cannot legally be collected by us at checkout.

If an order is placed through a Shopify consumer service or another sales channel, that service may calculate, collect or remit tax according to its own legal obligations.

17. Payment

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that:

  • The information is accurate;

  • You are authorised to use the payment method;

  • The payment provider may process the transaction;

  • The applicable order amount may be charged.

Payments may be processed by Shopify or an independent payment provider.

Payment providers may apply their own terms and privacy policies. We generally do not receive complete payment-card information.

We may use reasonable payment-verification and fraud-prevention procedures. This may delay order processing if additional verification is necessary.

18. Payment Authorisation

Your payment method may be authorised or charged when the order is placed.

A temporary authorisation is not necessarily a completed charge. Your bank may reserve funds while it processes the authorisation.

If an order is declined or cancelled, the time required to release a pending authorisation may depend on your bank or payment provider.

For completed payments that must be refunded, our Return and Refund Policy applies.

19. Promotions and Discount Codes

Promotions may be subject to additional conditions disclosed with the offer.

Unless otherwise stated:

  • A promotional code may be limited to one use per customer or order;

  • Only one promotional code may be used per order;

  • Codes cannot be exchanged for cash;

  • Codes cannot be applied after an order is placed;

  • Codes may expire;

  • Certain Products may be excluded;

  • Shipping charges and taxes may be excluded;

  • Minimum purchase requirements may apply.

We may refuse or cancel the use of a promotion where there is:

  • Fraud;

  • Misuse;

  • A technical error;

  • A violation of the disclosed promotional conditions.

Promotional terms and material restrictions will be presented clearly. We will not use undisclosed conditions to deny a valid promotion.

20. Gift Cards

If gift cards are offered through the Website, additional terms may apply.

Unless otherwise required by law:

  • Gift cards may be used only on eligible purchases;

  • Gift cards cannot normally be exchanged for cash;

  • Lost or stolen gift cards may not be replaceable;

  • Refunds for gift-card purchases may be returned to the gift card;

  • Gift cards may not be used for unlawful or fraudulent purposes.

Any expiration date or fee will be disclosed and applied only where legally permitted.

21. Shipping and Delivery

Available shipping methods, charges and estimated delivery periods will be displayed on the Website, during checkout or in our Shipping Policy.

Delivery estimates are not guarantees of delivery on a specific date unless we expressly agree to that date.

We will make reasonable efforts to ship within the period communicated before purchase.

If we cannot ship within the promised period, we may:

  • Notify you of the delay;

  • Provide a revised shipping estimate;

  • Ask whether you agree to continue waiting;

  • Allow you to cancel the affected order;

  • Cancel the affected order and issue a refund.

Where an order is cancelled because we cannot fulfill it, we will issue a prompt refund in accordance with applicable law and our Return and Refund Policy.

22. Delivery Address

You are responsible for providing a complete and accurate delivery address.

The address should include:

  • Recipient’s full name;

  • House, building or apartment number;

  • Street;

  • City;

  • State or region;

  • ZIP or postal code;

  • Country;

  • Telephone number where required.

Contact us immediately if you discover an address error.

We cannot guarantee that an address can be changed once processing or shipment has begun.

Reasonable costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law. This does not apply when the delivery problem was caused by us or our carrier.

23. Risk of Loss

Responsibility for the Product normally passes to you when it is delivered to:

  • You;

  • A person authorised by you;

  • A delivery location specifically authorised by you.

If you independently arrange a carrier that we did not offer or select, responsibility may pass when the Product is provided to that carrier, subject to applicable law.

Nothing in this section removes our responsibility for a Product lost or damaged before responsibility lawfully passes to you.

24. Lost, Damaged or Incorrect Orders

Please inspect your order after delivery.

Contact hello@akiirra.com if:

  • The parcel does not arrive;

  • The Product arrives damaged;

  • The Product is defective;

  • You receive the wrong Product;

  • An item is missing;

  • The Product materially differs from its description.

Include your order number and a description of the issue. Photographs of the Product, packaging and shipping label may help us investigate.

Depending on the circumstances, we may provide:

  • A replacement;

  • A refund;

  • A partial refund accepted by you;

  • Another legally appropriate remedy.

25. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Subject to the conditions in that policy:

  • Eligible return requests must normally be submitted within 30 calendar days after delivery;

  • Change-of-mind items must generally be unworn, unwashed, unaltered and returned with their tags;

  • Some hygiene-sensitive, personalized or Final Sale Products may not qualify for change-of-mind returns;

  • Customers normally pay return shipping for change-of-mind returns;

  • We pay or reimburse reasonable return shipping for confirmed faulty, damaged or incorrect Products where appropriate;

  • Approved refunds are returned to the original payment method;

  • Approved refunds are expected to reach the payment account within 7 business days.

Nothing in our Return and Refund Policy limits rights that cannot legally be excluded.

26. Order Cancellations

If you wish to cancel an order before shipment, contact us immediately at hello@akiirra.com.

We will try to accommodate the request, but cancellation cannot be guaranteed after processing has begun.

If the order has already shipped, you may request a return after delivery according to our Return and Refund Policy.

If we successfully cancel a paid order, the refund is expected to reach the original payment account within 7 business days after approval.

27. International Orders

If international shipping is available, customers are responsible for checking whether the Product may lawfully be imported into the destination country.

International orders may be subject to:

  • Import duties;

  • Customs charges;

  • Local taxes;

  • Brokerage fees;

  • Customs inspections;

  • Delivery delays.

Where these charges are not collected at checkout, they may be payable by the recipient.

We do not control charges imposed by foreign customs authorities.

Mandatory consumer rights in the customer’s country or region will continue to apply where legally required.

28. Website Availability

We make reasonable efforts to keep the Website accessible and functioning correctly.

Access may occasionally be interrupted because of:

  • Maintenance;

  • Security updates;

  • Technical problems;

  • Hosting or network failures;

  • Shopify platform interruptions;

  • Events outside our reasonable control.

We do not guarantee that every Website function will always be available without interruption.

Temporary Website unavailability does not affect rights relating to an accepted order.

29. Permitted Use

You may use the Website for lawful personal shopping and informational purposes.

You must not:

  • Use the Website for fraud or unlawful activity;

  • Submit false or misleading information;

  • Impersonate another person;

  • Use a payment method without authorisation;

  • Attempt to gain unauthorised access to systems or accounts;

  • Interfere with Website security;

  • Introduce malware or harmful code;

  • Collect personal information unlawfully;

  • Send spam;

  • Manipulate reviews or ratings;

  • Abuse promotions, refunds or chargebacks;

  • Use automated systems to extract substantial Website content;

  • Infringe intellectual property or privacy rights;

  • Interfere with another person’s use of the Website.

We may take reasonable and proportionate action in response to misuse, including restricting access or cancelling an unaccepted fraudulent order.

Actions involving an accepted order remain subject to applicable law and the customer’s contractual rights.

30. Intellectual Property

Unless otherwise stated, Website content is owned by, licensed to or lawfully used by akiirra.com.

This may include:

  • Text;

  • Product descriptions;

  • Photographs;

  • Graphics;

  • Logos;

  • Branding;

  • Videos;

  • Icons;

  • Page layouts;

  • Website design;

  • Software elements.

Content may be protected by copyright, trademark and other intellectual property laws.

You may view and use Website content for personal, non-commercial shopping purposes.

Without written permission, you may not:

  • Reproduce substantial Website content;

  • Republish photographs or descriptions;

  • Commercially exploit Website content;

  • Remove copyright or ownership notices;

  • Use our branding in a misleading manner;

  • Create a competing database from our content;

  • Present our content as your own.

Third-party trademarks remain the property of their respective owners.

31. Customer Reviews and Content

If the Website allows reviews, photographs, comments or other customer content, you retain ownership of the content you submit.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it for purposes related to operating, improving and promoting our store.

You confirm that your content:

  • Is based on your genuine experience;

  • Is accurate to the best of your knowledge;

  • Does not infringe intellectual property rights;

  • Does not violate another person’s privacy;

  • Is not defamatory, threatening or unlawful;

  • Does not contain malware or spam;

  • Does not include unauthorised advertising.

We may moderate or remove content for legitimate legal, security or policy reasons.

We will not knowingly modify a genuine review in a way that misrepresents the customer’s opinion.

32. Intellectual Property Complaints

If you believe Website content infringes your intellectual property rights, contact:

hello@akiirra.com

Please provide:

  • Your name and contact information;

  • Identification of the protected work or right;

  • The location of the allegedly infringing content;

  • An explanation of the alleged infringement;

  • Evidence of ownership or authority to act;

  • A statement that the information supplied is accurate.

We will review properly supported notices and take appropriate action where necessary.

33. Third-Party Services and Links

The Website may contain links to or integrations with third-party services, including:

  • Shopify;

  • Shop Pay;

  • Payment processors;

  • Delivery carriers;

  • Social media services;

  • Review platforms;

  • Analytics providers.

Independent third parties may apply their own terms and privacy policies.

A link does not necessarily mean we endorse or control the third party.

We are not responsible for the independent content, security or conduct of a third-party service we do not control, except where applicable law provides otherwise.

34. Shopify

Shopify provides the ecommerce technology used to operate our store.

Unless expressly stated otherwise:

  • Shopify is not the seller of our Products;

  • Shopify is not responsible for product selection or descriptions;

  • Shopify is not responsible for fulfilling our orders;

  • Customer service questions should be directed to akiirra.com.

Shopify may independently provide consumer services such as Shop or Shop Pay. Those services may be governed by Shopify’s own terms and privacy policy.

35. Privacy

We collect and process personal information according to our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect;

  • Why we use it;

  • Who may receive it;

  • How it is protected;

  • How long it may be retained;

  • What privacy choices may be available;

  • How to contact us about privacy.

Payment providers and other independent third parties may process information under their own privacy policies.

36. Electronic Communications

By using the Website or placing an order, you agree that we may send transactional communications electronically, including:

  • Order acknowledgements;

  • Payment notifications;

  • Shipping updates;

  • Delivery notices;

  • Return and refund communications;

  • Security notices;

  • Responses to customer service enquiries.

You are responsible for providing a valid email address and monitoring it for communications relating to your order.

Transactional messages are not marketing messages and may be sent when necessary to provide the purchased service.

Marketing messages will be sent according to applicable law and your preferences. You may unsubscribe from marketing without affecting essential order communications.

37. Website Information

We take reasonable care when preparing Website information.

General fashion, sizing, styling and garment-care information is provided for informational purposes and should be considered together with product-specific details.

Website information is not medical, legal, financial or other regulated professional advice.

Nothing in this section reduces our responsibility for product descriptions, contractual statements or information that applicable law requires us to provide.

38. Our Responsibility

We are responsible for reasonably foreseeable loss or damage caused by:

  • Our breach of these Terms;

  • Our failure to perform an accepted order;

  • Our negligence;

  • A defective Product where the law makes us responsible;

  • Another matter for which liability cannot lawfully be excluded.

We are not responsible for loss or damage that:

  • Was not caused by our conduct;

  • Was not reasonably foreseeable;

  • Resulted from inaccurate information supplied by the customer;

  • Resulted from misuse of a Product;

  • Resulted from failure to follow product-care instructions;

  • Was caused by an event outside our reasonable control despite reasonable precautions.

Our Products are primarily supplied for personal and household use. We are not normally responsible for commercial losses resulting from unauthorised business use, including loss of profit, revenue or business opportunity.

Nothing in these Terms excludes or limits responsibility for:

  • Fraud or fraudulent misrepresentation;

  • Gross negligence or willful misconduct where liability cannot be limited;

  • Death or personal injury caused by negligence;

  • Mandatory product-liability obligations;

  • Statutory consumer rights;

  • Any matter for which liability cannot legally be excluded.

39. Customer Responsibility

You may be responsible for reasonably foreseeable loss caused by your:

  • Fraudulent use of the Website;

  • Unlawful conduct;

  • Intentional interference with Website security;

  • Infringement of another person’s rights;

  • Material breach of these Terms.

This section does not create responsibility for ordinary lawful use, genuine complaints, valid returns or properly exercised payment-dispute rights.

40. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire or flooding;

  • Widespread transportation disruption;

  • Government action;

  • Civil emergencies;

  • Carrier network failures;

  • Major telecommunications outages;

  • Cyberattacks despite reasonable safeguards;

  • Industrial action not involving our own workforce.

We will take reasonable steps to reduce the effect of the event.

If the event prevents timely shipment, we will provide any notice, cancellation option or refund required by applicable law.

41. Fraud Prevention

We may use reasonable fraud-prevention measures to protect customers and our business.

We may request additional verification if an order presents unusual risk indicators.

We will not request unnecessary sensitive information. Verification information will be handled according to our Privacy Policy.

An order may be delayed, declined or cancelled if we reasonably believe it is fraudulent or unauthorised.

42. Suspension or Termination

You may stop using the Website at any time.

We may suspend or terminate Website access where reasonably necessary because of:

  • Serious or repeated violations of these Terms;

  • Fraudulent activity;

  • Unlawful conduct;

  • A material security threat;

  • Abuse directed at customers, staff or service providers.

Suspending Website access does not automatically cancel an accepted order or remove rights and obligations that already exist.

43. Changes to the Website

We may update or change Website features, layouts, Products and content.

Changes to the Website will not normally alter an accepted order.

If a change materially affects an accepted order, we will contact you and provide any option required by applicable law.

44. Changes to These Terms

We may update these Terms to reflect changes in:

  • Our Products or services;

  • Website functionality;

  • Payment or delivery providers;

  • Business operations;

  • Security requirements;

  • Applicable law.

Updated Terms will be posted with a revised “Last updated” date.

Changes will apply to future Website use and future orders. They will not normally change an order already accepted unless:

  • The change is legally required;

  • The change benefits you;

  • You expressly agree.

45. Governing Law

These Terms and contracts formed through the Website are governed by the laws of the State of Georgia and applicable federal law, without unnecessarily depriving consumers of mandatory protections available where they live.

If you are a consumer outside Georgia, you may also benefit from mandatory consumer rights provided by your state, country or region.

46. Dispute Resolution

If a dispute arises, please contact us first:

Email: hello@akiirra.com
Telephone: +1 770-599-4731

Please include:

  • Your name;

  • Order number, if applicable;

  • A description of the issue;

  • The resolution you are requesting;

  • Relevant documents or photographs.

We will review complaints in good faith and attempt to provide a reasonable response.

If a dispute cannot be resolved informally, either party may pursue remedies in a court with lawful jurisdiction, including an eligible small claims court.

Nothing in these Terms requires you to give up a right to contact a regulator, consumer protection authority, payment provider or other lawful dispute-resolution service.

47. Severability

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable.

48. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

A waiver concerning one event will not automatically apply to another event.

49. Assignment

We may transfer our rights and obligations under these Terms as part of a genuine sale, merger, financing or reorganisation of our business.

Any transfer will not reduce rights that you already have.

You may not transfer an order to another person if doing so would create fraud, security or legal concerns.

50. Entire Agreement

These Terms and the policies incorporated into them form the agreement between you and us concerning Website use and purchases.

Product-specific terms, promotional terms and information clearly presented during checkout also form part of the relevant purchase agreement.

If a product-specific term conflicts with these general Terms, the more specific term will apply to that Product, subject to applicable law.

51. Headings

Section headings are included for convenience and do not change the meaning of these Terms.

52. Contact Us

For questions about these Terms, Products, orders, delivery, returns or refunds, contact:

akiirra.com
Email: hello@akiirra.com
Telephone: +1 770-599-4731
Address: 830 CREW ST SW APT 304, ATLANTA, GA 30315-1547, United States