Thank you for shopping at akiirra.com.

We want you to feel confident when purchasing from our store. If you are not completely satisfied with an eligible item, you may request a return in accordance with this Return and Refund Policy.

This policy applies only to products purchased directly from akiirra.com. Products purchased through another retailer, marketplace or third-party seller must be returned according to that seller’s policies.

1. Return Period

We accept eligible return requests submitted within 30 calendar days after the date the order is delivered.

The delivery date shown by the shipping carrier will normally be used to determine when the 30-day return period begins.

To qualify for a return:

1. You must contact us within 30 calendar days after delivery;

2. The item must satisfy the return conditions described below;

3. The item must be sent to the return address provided by us;

4. The return must be shipped within the period stated in our return instructions.

If the 30-day period ends on a weekend or public holiday, please contact us no later than the next business day.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

2. Return Eligibility

To be eligible for a change-of-mind return, an item must normally be:

• Unworn, other than being tried on briefly to check the fit;

• Unwashed;

• Unused;

• Unaltered;

• Free from stains, marks, make-up, deodorant, perfume, smoke, pet hair and other signs of wear;

• Returned with the original tags attached;

• Returned with all accessories, components and promotional items supplied with it;

• Placed in its original packaging where reasonably possible;

• Accompanied by proof of purchase.

Trying on an item carefully to determine whether it fits will not automatically make it ineligible for return.

We reserve the right to reduce or refuse a discretionary change-of-mind refund if the returned item has been worn, washed, altered, damaged or handled beyond what is reasonably necessary to inspect it.

This does not affect your rights if an item was faulty, damaged, incorrect or materially different from its description when delivered.

3. How to Request a Return

Before returning an item, contact us at:

Email: hello@akiirra.com
Email subject: Return Request – Order [your order number]

Please include:

• Your full name;

• Your order number;

• The email address used to place the order;

• The item or items you wish to return;

• The reason for the return;

• Whether the item is unwanted, damaged, faulty or incorrect;

• Photographs of any defect, damage or incorrect item, where reasonably available.

After reviewing your request, we will provide return instructions and confirm the correct return address.

Please do not send an item back before contacting us. Contacting us first allows us to identify your parcel and process the return correctly.

A return request is not automatically approved merely because it has been submitted. Eligibility will be confirmed after we review the request and, where necessary, inspect the returned product.

4. Return Address

Unless we provide a different return address in writing, returns should be sent to:

akiirra.com
830 CREW ST SW APT 304
ATLANTA, GA 30315-1547
United States

Please contact us before mailing a return. The return instructions sent by our customer service team will take priority if they specify a different address.

We cannot guarantee that a parcel sent to an incorrect or unauthorised address will be received or processed.

5. Return Shipping Costs

Change-of-Mind Returns

If you are returning an item because:

• You changed your mind;

• You selected the wrong size or color;

• You no longer want the item;

• The item does not suit your personal preferences;

you are responsible for the return shipping cost.

Faulty, Damaged or Incorrect Items

If an item is:

• Faulty;

• Damaged when delivered;

• Incorrect;

• Missing from the order;

• Materially different from its description;

contact us before returning it.

If we confirm that the problem was caused by us, the product or the delivery process, we will provide a prepaid return label or reimburse reasonable return shipping costs where appropriate.

We will not normally reimburse premium, express or unusually expensive return services unless we approved the service in advance.

6. Return Shipping Recommendations

The returned parcel remains your responsibility until it is delivered to the correct return address.

We strongly recommend that you:

• Use a tracked shipping service;

• Keep your shipping receipt;

• Keep the tracking number;

• Package the item securely;

• Take a photograph of the item and parcel before shipping;

• Obtain delivery confirmation.

We are not responsible for change-of-mind returns that are lost or damaged in transit before reaching us.

If we provided the return label or selected the carrier, responsibility will be determined according to applicable law and the circumstances of the shipment.

Do not send parcels using a cash-on-delivery service. Parcels requiring payment upon arrival may be refused.

7. Items That Cannot Normally Be Returned

For health, hygiene, customization or practical reasons, the following items may not be eligible for change-of-mind returns:

• Underwear after its hygiene seal has been removed;

• Swimwear after its hygiene liner or protective seal has been removed;

• Bodysuits or other hygiene-sensitive garments after the protective seal has been removed;

• Earrings or pierced jewelry, if sold through the store;

• Personalized or custom-made products;

• Products altered at the customer’s request;

• Gift cards;

• Items marked “Final Sale” before purchase;

• Items damaged through misuse, neglect, improper washing or normal wear and tear;

• Items returned after the return period without prior approval.

An item described above may still qualify for a remedy if it was faulty, damaged, incorrect or materially different from its description when delivered.

8. Sale and Promotional Items

Unless an item was clearly marked Final Sale before purchase, eligible sale and promotional items may be returned under the same general conditions as regularly priced items.

A product is not considered Final Sale merely because it was discounted.

If a discount was provided because of a specific defect that was clearly disclosed before purchase, that disclosed defect will not normally provide a basis for a return. This does not affect any rights relating to a different, undisclosed problem.

9. Final Sale Items

Products clearly marked Final Sale on the product page or at checkout are not eligible for a discretionary change-of-mind return.

This restriction does not apply where the product:

• Arrived damaged;

• Was defective;

• Was not the item ordered;

• Was materially different from its description;

• Must be accepted for return under applicable law.

10. Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If you receive a damaged, faulty or incorrect item, contact us at hello@akiirra.com as soon as possible.

Please provide:

• Your order number;

• The name of the affected item;

• A description of the issue;

• Photographs of the item;

• Photographs of the packaging and shipping label, where relevant.

Photographs help us investigate the issue but do not replace any rights available under applicable law.

After reviewing the claim, we may offer an appropriate remedy, including:

• A replacement;

• A refund;

• A partial refund, if accepted by you;

• Another reasonable solution.

You will not be charged return shipping for a confirmed faulty, damaged or incorrect item where the error is attributable to us.

11. Incorrect Size or Color

If you ordered the wrong size or color, the item may be returned if it satisfies the eligibility requirements and the return request is submitted within 30 days after delivery.

The customer is normally responsible for return shipping when the size or color originally ordered was delivered correctly.

If we sent a different size or color from the one shown in your order confirmation, contact us. Once confirmed, we will arrange an appropriate correction without charging you reasonable return shipping costs.

12. Exchanges

We do not guarantee direct exchanges because inventory and product availability may change.

If you need a different size, color or style, you may:

1. Request a return for the original eligible item;

2. Wait for the return to be approved, if preferred;

3. Place a new order for the desired item.

Placing a new order is usually the fastest way to obtain a replacement size or color.

The replacement order will be subject to the price, availability and promotions displayed when the new order is placed.

If the item delivered was faulty or incorrect, contact us before placing a replacement order so we can assist you.

13. Return Inspection

After the returned parcel is delivered to us, we will inspect it to confirm that:

• The correct item was returned;

• The item meets the applicable return conditions;

• All relevant components are included;

• The item has not been worn, washed, altered or damaged;

• The return matches the original order.

We aim to complete the inspection within 3 business days after receiving the parcel.

During busy periods, inspection may take slightly longer. If additional information is required, we will contact you.

The return tracking status showing “delivered” does not necessarily mean that the return has already been inspected or approved.

14. Refund Approval

After inspecting the return, we will notify you by email whether the refund has been approved.

If approved, the refund will normally include the amount paid for the eligible returned item, after accounting for:

• Discounts applied to the order;

• Any approved partial refund;

• Any lawful deduction for damage or excessive handling;

• Return shipping charges for which the customer is responsible.

We do not charge a standard restocking fee for eligible returns.

15. Refund Arrival Time — Within 7 Business Days

Once your return has been inspected and approved, the refund will be sent to your original payment method.

Approved refunds are expected to reach your original payment account within 7 business days after refund approval.

Business days are Monday through Friday, excluding United States federal holidays.

For example, if your refund is approved on a Monday that is not a public holiday, it should normally reach your payment account no later than the end of the following Wednesday.

We will begin processing the refund promptly after approval. Banks, card issuers and payment providers control the final posting of funds and may occasionally require additional time because of their internal processing procedures.

If your refund has not appeared after 7 business days:

1. Check the account used for the original payment;

2. Review any pending transactions;

3. Contact your bank, card issuer or payment provider;

4. Contact us at hello@akiirra.com.

We will provide available refund confirmation or transaction details to help locate the payment.

16. Refund Method

Refunds will normally be issued to the original payment method used for the order.

For example:

• Credit card payments will normally be refunded to the same credit card;

• Debit card payments will normally be refunded to the same debit card or linked account;

• Digital-wallet payments will normally be refunded through the same wallet;

• Gift-card payments will normally be returned to the relevant gift card.

We cannot normally redirect a refund to a different card, bank account or individual.

If the original payment method is no longer available, contact us. Any alternative refund method will be determined according to the payment provider’s requirements and applicable law.

17. Original Shipping Charges

If you paid an original shipping charge, that charge is generally non-refundable for a discretionary change-of-mind return unless:

• The entire order was faulty, damaged or incorrect;

• We failed to provide the order as agreed;

• Applicable law requires the shipping charge to be refunded;

• We expressly agree otherwise.

If shipping was free, no original shipping amount will be deducted from or added to your refund.

Expedited, priority or premium delivery fees are normally non-refundable when the delivery service was provided as requested.

18. Partial Returns

If you return only part of an order, we will refund the amount paid for the eligible returned items.

Any discount applied across multiple products may be recalculated based on the items you keep and the conditions of the original promotion.

If returning an item causes the remaining order to no longer satisfy a promotional condition, the refund may be adjusted to reflect the discount correctly, provided the adjustment is consistent with the promotion disclosed at the time of purchase.

19. Bundles and Promotional Gifts

If a product was sold as part of a bundle, the complete bundle may need to be returned to qualify for a full refund.

If a free promotional gift was included because the order met a specific promotional condition, the gift may also need to be returned when the qualifying product is returned.

If part of a bundle or promotional offer is not returned, the refund may be reduced by the reasonable value of the retained item, provided that this condition was disclosed with the promotion.

20. Rejected or Reduced Refunds

A discretionary change-of-mind refund may be refused or reasonably reduced if:

• The item was returned outside the return period;

• The item was worn beyond a reasonable fitting;

• The item was washed or altered;

• Tags or essential components are missing;

• The item has stains, odors or other signs of use;

• The item was damaged after delivery;

• The product is excluded from change-of-mind returns;

• The return does not match the original order;

• There is evidence of return fraud or abuse.

If a refund is refused or reduced, we will explain the reason.

A refusal under this section does not affect remedies required by law for goods that were faulty, damaged, incorrect or misdescribed when delivered.

21. Order Cancellations

If you wish to cancel an order before shipment, contact us immediately at:

hello@akiirra.com

We will try to cancel the order, but cancellation cannot be guaranteed once processing or shipment has begun.

If cancellation is completed before shipment, the refund will be sent to the original payment method and is expected to reach your account within 7 business days.

If the order has already been shipped, you may request a return after delivery in accordance with this policy.

22. Orders We Cannot Fulfill

If we cannot ship an order or item within the promised period, we may:

• Notify you of the delay and provide a revised shipping estimate;

• Request your agreement to continue waiting;

• Allow you to cancel the affected order;

• Cancel the affected order and issue a full refund.

Where an order is cancelled because we cannot fulfill it, we will issue the required refund promptly. For most payment methods, the refund will be sent within 7 business days.

23. Lost or Undelivered Orders

If an order does not arrive, contact us at hello@akiirra.com.

We may investigate the shipment with the carrier and ask you to confirm relevant delivery details.

If the parcel is confirmed lost before delivery, we will offer an appropriate remedy, which may include:

• A replacement, subject to availability; or

• A refund to the original payment method.

An approved refund for a lost or undelivered order is expected to reach the original payment account within 7 business days after approval.

24. Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not automatically complete a return.

If a parcel is returned to us because it was refused, unclaimed or could not be delivered, we will inspect it and contact you where necessary.

A refund may be reduced by reasonable costs resulting from:

• An incorrect or incomplete address supplied by the customer;

• Failure to collect the parcel;

• Refusal of delivery without contacting us;

• Additional carrier charges attributable to the customer.

No deduction will be made where the delivery failure was caused by us or the carrier, or where applicable law does not permit it.

25. Gifts

If an item was marked as a gift and sent directly to the recipient, contact us for return instructions.

Refunds are normally issued to the original payment method used by the purchaser.

We cannot normally issue cash refunds to a gift recipient who did not purchase the item.

26. International Returns

Customers outside the United States should contact us before returning an item.

Unless an item is faulty, damaged, incorrect or otherwise covered by applicable law, international customers are responsible for:

• Return shipping costs;

• Proper return packaging;

• Tracking;

• Customs declarations;

• Any applicable return-related customs charges.

The parcel should be identified as returned merchandise where appropriate.

We are not responsible for customs delays caused by incomplete or inaccurate return documentation.

Mandatory consumer rights in the customer’s country or region will continue to apply where legally required.

27. Duplicate Refunds and Payment Disputes

Please contact us before opening a payment dispute so that we have an opportunity to resolve the issue.

Opening a chargeback while a refund is already being processed may delay resolution because the payment provider may temporarily restrict the transaction.

We will not issue a duplicate refund for the same transaction.

Nothing in this section prevents you from exercising rights available through your bank, card issuer, payment provider or applicable law.

28. Proof of Purchase

We may ask for proof that the item was purchased from akiirra.com.

Acceptable proof may include:

• Order confirmation;

• Order number;

• Shipping confirmation;

• Payment record;

• Receipt;

• Other reasonable evidence of purchase.

Providing proof of purchase helps us locate the order and process the request accurately.

29. Return Abuse and Fraud

We may refuse discretionary returns where there is reasonable evidence of:

• Returning an item different from the product purchased;

• Repeatedly wearing and returning clothing;

• Altering return labels or documents;

• Submitting false damage claims;

• Returning counterfeit or substituted products;

• Abusing promotional offers;

• Other fraudulent conduct.

Any decision will be based on the available evidence and will not remove rights that cannot legally be restricted.

30. Policy Changes

We may update this Return and Refund Policy to reflect changes in our procedures, products, payment providers or legal obligations.

Changes will apply to future purchases from the date the revised policy is published.

The policy in effect when an order was placed will normally apply to that order unless a later version provides more favorable terms or a change is legally required.

31. Contact Us

For questions about returns, refunds, damaged products or order cancellations, contact us:

Company/Brand Name: akiirra.com
Email: hello@akiirra.com
Telephone: +1 770-599-4731
Return Address: 830 CREW ST SW APT 304, ATLANTA, GA 30315-1547, United States

When contacting us, please include your order number and a clear description of your request.