Shipping policy

Thank you for shopping at akiirra.com.

This Shipping Policy explains how we process, prepare, dispatch and deliver clothing orders placed through our Website. It also explains shipping charges, delivery estimates, tracking, address changes, delayed shipments, missing parcels, damaged Products and approved returns.

This policy applies to orders placed directly through https://akiirra.com and should be read together with our Terms of Service and Return and Refund Policy.

1. Shipping Overview

Our normal shipping schedule is:

• Order processing time: 0–1 business day;

• Estimated carrier transit time: 3–5 business days after dispatch;

• Estimated total delivery time: approximately 3–6 business days after the order is placed.

The total estimated delivery time is calculated as:

Processing time + carrier transit time = estimated total delivery time

For example:

• Same-day processing plus three business days in transit may result in delivery approximately three business days after ordering;

• One business day of processing plus three business days in transit may result in delivery approximately four business days after ordering;

• One business day of processing plus five business days in transit may result in delivery approximately six business days after ordering.

These estimates apply under normal processing and carrier conditions.

2. Business Days

For the purposes of this policy, business days are:

Monday through Friday, excluding United States federal holidays.

Saturdays, Sundays and federal holidays are not counted as business days.

Orders placed during a weekend or federal holiday will begin processing on the following business day.

A carrier may deliver on a weekend, but weekend delivery does not change the business-day calculation used for our estimates.

3. Order Processing Time

Orders are normally processed within 0–1 business day after payment is successfully authorized and the order is verified.

Order processing may include:

• Confirming payment authorization;

• Checking Product availability;

• Reviewing delivery information;

• Conducting reasonable fraud and security checks;

• Preparing the clothing Products;

• Packaging the order;

• Creating shipping documents;

• Transferring the parcel to the delivery carrier.

Processing time is separate from the estimated 3–5-business-day carrier transit period.

4. Same-Day Processing

Some eligible orders may be processed on the same business day.

Same-day processing depends on:

• The time the order is received;

• Successful payment authorization;

• Product availability;

• Complete and accurate delivery information;

• Whether additional security verification is required;

• Normal operating capacity.

Same-day processing is not guaranteed for every order.

Orders that are not processed on the same day will normally be processed on the following business day.

5. Orders Requiring Additional Review

An order may require additional verification if:

• Payment cannot be immediately authorized;

• Billing and delivery information do not match;

• The delivery address appears incomplete;

• The order presents unusual fraud or security indicators;

• Additional information is reasonably required;

• A Product becomes unexpectedly unavailable.

If additional review may delay the order beyond the stated processing period, we will attempt to contact you using the email address or telephone number provided at checkout.

If we cannot process or ship within the promised period, we will provide any notice, cancellation option or refund required by applicable law.

6. Estimated Transit Time

After an order has been processed, dispatched and accepted by the delivery carrier, the estimated transit time is:

3–5 business days

The transit period generally begins on the first business day after the carrier accepts or scans the parcel.

Creating a shipping label does not necessarily mean that the parcel has already been collected by the carrier.

Tracking information may require 24–48 hours to display the first carrier scan.

7. Estimated Total Delivery Time

Under normal conditions, customers should allow approximately:

3–6 business days from the date the order is placed

This period includes both order processing and carrier transit.

The estimate does not include:

• Weekends;

• United States federal holidays;

• Customs delays;

• Delays caused by an incorrect address;

• Time spent waiting for customer information;

• Events outside our reasonable control.

8. Delivery Estimates

Delivery dates displayed on our Website, during checkout or in shipping notifications are estimates.

They are not guaranteed delivery appointments unless we expressly agree in writing to deliver by a specific date.

If delivery by a particular date is essential, contact us before placing the order. We cannot guarantee that a special deadline can be accommodated.

9. Shipping Destinations

We ship only to destinations available for selection during checkout.

Available delivery locations may change because of:

• Carrier availability;

• Legal or regulatory restrictions;

• Customs requirements;

• Security concerns;

• Operational limitations;

• Events outside our reasonable control.

If a country, state, territory or region cannot be selected during checkout, we are currently unable to accept an order for delivery to that destination.

10. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you submit the order.

Shipping charges may depend on:

• Delivery destination;

• Selected shipping service;

• Order value;

• Package weight;

• Package dimensions;

• Product quantity;

• Available promotions.

We will not add an undisclosed shipping charge after the order is submitted.

If free or discounted shipping is offered, the applicable conditions and exclusions will be disclosed with the offer or during checkout.

11. Order Confirmation

After placing an order, you should receive an order acknowledgement or confirmation at the email address supplied during checkout.

Please review the message carefully and confirm:

• Product name;

• Size;

• Color;

• Quantity;

• Recipient name;

• Delivery address;

• Email address;

• Telephone number;

• Selected shipping method.

If you do not receive an order confirmation:

1. Check your spam or junk folder;

2. Confirm that payment was completed;

3. Check whether the correct email address was supplied;

4. Contact us at hello@akiirra.com.

An automatic order acknowledgement confirms that we received your order but may not constitute final acceptance. Order acceptance is governed by our Terms of Service.

12. Delivery Address Requirements

Customers are responsible for supplying a complete and accurate delivery address.

The address should include:

• Recipient’s full name;

• House or building number;

• Apartment, suite or unit number;

• Street name;

• City;

• State or region;

• ZIP or postal code;

• Country;

• Telephone number, where requested.

An incomplete or inaccurate address may cause:

• Processing delays;

• Delivery delays;

• Failed delivery;

• Return to sender;

• Additional carrier charges.

We are not responsible for avoidable delivery problems caused by incorrect information supplied by the customer. This does not remove our responsibility where the error was caused by us or the carrier.

13. Address Changes

If you need to change the delivery address, contact us immediately:

Email: hello@akiirra.com
Telephone: +1 770-599-4731

We will try to update the address if the order has not been processed or dispatched.

Address changes cannot be guaranteed after the order is placed.

Once a parcel has been transferred to the carrier, we may be unable to change or redirect it.

If an order is delivered to the exact address supplied and confirmed by the customer, we may be unable to provide a replacement or refund unless applicable law requires otherwise.

14. Order Tracking

Where tracking is available, we will send a shipping confirmation containing:

• The tracking number;

• A tracking link;

• The carrier’s name, where available.

Tracking information may require 24–48 hours to become active.

A temporary lack of tracking movement does not necessarily mean that the parcel is lost.

If tracking remains inactive for an extended period, contact us and include your order number.

15. Shipping Carriers

We may select a suitable postal service, courier or delivery provider based on:

• Delivery destination;

• Expected service level;

• Package size and weight;

• Carrier availability;

• Operational requirements.

We cannot guarantee that a specific carrier will be used unless that carrier was expressly offered and selected during checkout.

Different orders or parcels may be delivered by different carriers.

16. Split Shipments

An order containing multiple Products may be divided into separate parcels.

This may occur because:

• Products are prepared at different locations;

• Items become ready for dispatch at different times;

• Carrier weight or size limits apply;

• Separate shipping allows more efficient delivery.

Split parcels may arrive on different days.

Where available, separate tracking information will be provided for each shipment.

Receiving one parcel does not necessarily mean that the remaining Products are missing.

17. PO Boxes and Restricted Addresses

Some carriers may be unable to deliver to:

• PO boxes;

• Military addresses;

• Freight-forwarding facilities;

• Hotels;

• Temporary accommodations;

• Remote locations;

• Other restricted addresses.

If we cannot ship to the address provided, we may contact you to request an alternative address.

If an acceptable alternative cannot be provided, the affected order may be cancelled and refunded.

18. Delivery Attempts

If nobody is available to receive a parcel, the carrier may:

• Leave it in an authorized safe location;

• Deliver it to an authorized neighbor;

• Leave a delivery notice;

• Transfer it to a collection point;

• Attempt delivery again;

• Return it to the sender.

Customers should follow the carrier’s instructions.

If a parcel is transferred to a collection point, it must be collected within the period specified by the carrier.

19. Signature Requirements

Some orders may require a signature because of:

• Order value;

• Carrier requirements;

• Delivery destination;

• Fraud-prevention measures;

• Package characteristics.

If a signature is required, an adult may need to be available at the delivery address.

A signature requirement may not be removable after dispatch.

20. Shipping Delays

Although orders normally arrive within the stated timeframe, delays may occur because of:

• Severe weather;

• Natural disasters;

• Carrier-network disruption;

• Transportation problems;

• Peak shopping periods;

• Federal holidays;

• Incomplete or inaccurate addresses;

• Customs inspections;

• Government restrictions;

• Security incidents;

• Events outside our reasonable control.

We will take reasonable steps to minimize the effect of a known delay.

If we cannot ship within the promised period, we will provide appropriate notice and, where required, offer:

• A revised shipping date;

• The option to continue waiting;

• The option to cancel the affected order;

• A refund if the order is cancelled.

21. What to Do if an Order Is Late

If your order has not arrived by the end of the estimated delivery period:

1. Review the tracking information;

2. Confirm the delivery address;

3. Check for a carrier delivery notice;

4. Check with household members;

5. Check with neighbors;

6. Check with reception or building management;

7. Contact us.

Please provide:

• Your full name;

• Order number;

• Delivery address;

• Tracking number;

• A description of the issue.

We will review the shipment and contact the carrier where appropriate.

22. Parcels Marked as Delivered but Not Received

If tracking states that the parcel was delivered but you cannot locate it:

• Check all entrances and safe locations;

• Ask household members;

• Check with neighbors;

• Contact reception or building management;

• Review any delivery photograph;

• Allow until the end of the delivery day;

• Contact us if the parcel remains missing.

Please notify us as soon as reasonably possible so that we can investigate.

A carrier’s “Delivered” scan does not automatically remove our responsibility where the parcel was not properly delivered.

23. Lost Parcels

A carrier may require an investigation before classifying a parcel as lost.

If a parcel is confirmed lost before delivery, we will provide an appropriate remedy, which may include:

• Sending a replacement, subject to availability; or

• Issuing a refund to the original payment method.

We may ask you to confirm that the parcel was not received and provide information reasonably required by the carrier.

We will not require you to resolve a confirmed carrier loss alone where we remain responsible for delivery.

24. Damaged Parcels or Products

Please inspect the parcel and Products as soon as reasonably possible after delivery.

If a Product or parcel arrives damaged, contact:

Email: hello@akiirra.com

Please provide:

• Your order number;

• A description of the damage;

• Photographs of the Product;

• Photographs of the external and internal packaging;

• A photograph of the shipping label.

Keep the damaged Product and packaging until we provide instructions.

Photographs help us investigate but do not replace or restrict any applicable consumer rights.

Depending on the circumstances, we may provide a replacement, refund or another appropriate remedy.

25. Incorrect or Missing Products

If you receive an incorrect Product or an item is missing, contact us promptly.

Please include:

• Order number;

• Product received;

• Product expected;

• Details of the missing item;

• Photographs, where reasonably available.

If the error was caused by us, we will arrange an appropriate solution without charging additional standard shipping costs.

26. Unclaimed and Refused Deliveries

Refusing a parcel or failing to collect it does not automatically complete a cancellation or return.

If a parcel is returned because it was:

• Refused;

• Not collected;

• Sent to an inaccurate or incomplete address;

• Undeliverable after reasonable carrier attempts;

we will inspect it and contact you where necessary.

Where permitted by law, reasonable redelivery or return costs may apply if the failed delivery resulted from inaccurate customer information or failure to collect the parcel.

No such charge will apply where the delivery failure was caused by us or the carrier.

27. Order Cancellations

If you wish to cancel an order before dispatch, contact us immediately:

Email: hello@akiirra.com
Telephone: +1 770-599-4731

We will try to stop the order, but cancellation cannot be guaranteed after processing has begun.

If the order has already been dispatched, you may request a return after delivery according to our Return and Refund Policy.

28. International Shipping

If international shipping is available, the destination country may impose:

• Import duties;

• Customs charges;

• Local taxes;

• Brokerage fees;

• Clearance charges;

• Additional delivery requirements.

Unless checkout states that these charges are included, they may be payable by the recipient.

Customs charges are imposed by government authorities or service providers and are separate from shipping charges paid to akiirra.com.

Customs inspections may extend delivery beyond the normal 3–5-business-day transit estimate.

Customers are responsible for confirming that the Products can legally be imported into the destination country.

29. Return Address

Unless we provide different written instructions, approved returns should be sent to:

akiirra.com
830 CREW ST SW APT 304
ATLANTA, GA 30315-1547
United States

Before returning a Product, contact:

Email: hello@akiirra.com

Please provide:

• Your full name;

• Order number;

• Product information;

• Reason for the return.

Contacting us before shipping helps ensure that:

• The Product is eligible for return;

• The correct instructions are provided;

• The parcel can be matched to your order;

• The return is processed efficiently.

Sending an unidentified parcel may delay inspection and refund processing.

30. Return Shipping Costs

Return eligibility and return shipping costs are governed by our Return and Refund Policy.

Unless otherwise stated:

• Customers normally pay return shipping for eligible change-of-mind returns;

• We pay or reimburse reasonable return costs for confirmed faulty, damaged or incorrect Products where appropriate;

• Customers should not use an unusually expensive return service without prior approval;

• A tracked return service is strongly recommended.

31. Refunds for Shipping Problems

If a refund is approved because an order was cancelled, lost or could not be fulfilled, it will normally be returned to the original payment method.

In accordance with our Return and Refund Policy:

Approved refunds are expected to reach the original payment account within 7 business days after approval.

Banks, card issuers and payment providers may occasionally require additional time to post the transaction.

Contact us if an approved refund is not visible after seven business days.

32. Risk of Loss

Responsibility for a parcel generally passes to the customer when it is delivered to:

• The customer;

• A person authorized by the customer;

• A location specifically authorized by the customer.

Nothing in this section removes our responsibility for a parcel lost, damaged or incorrectly delivered before responsibility lawfully passes to the customer.

33. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control where we have taken reasonable steps to minimize their effects.

Examples include:

• Natural disasters;

• Severe weather;

• Widespread transportation disruption;

• Government restrictions;

• Civil emergencies;

• Major carrier failures;

• Telecommunications outages;

• Cyberattacks despite reasonable safeguards;

• Industrial action not involving our own workforce.

If such an event materially affects shipment, we will provide any notice, cancellation option or refund required by applicable law.

34. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Delivery providers;

• Shipping destinations;

• Processing procedures;

• Transit estimates;

• Applicable laws;

• Business operations.

The revised policy will be posted with an updated “Last updated” date.

Changes will apply to future orders and will not normally alter the shipping terms of an order already accepted unless required by law or agreed with the customer.

35. Contact Us

For questions about order processing, shipping, tracking or delivery, contact:

Company/Brand Name: akiirra.com
Website: https://akiirra.com
Email: hello@akiirra.com
Telephone: +1 770-599-4731
Business and Return Address: 830 CREW ST SW APT 304, ATLANTA, GA 30315-1547, United States